RETURNS AND EXCHANGES
- In the event of a change for a new product of lower cost, the money will not be returned but it can be exchanged for another item or items.
- There will be a month from the purchase of an article for its replacement by another equal in case of factory defect.
- Request the return by email to within a period no longer than 7 business days following the date of receipt of the product.
- The article must be received by Pat Strenc within a maximum period of 15 working days from the notification of the return.
- In order for the return to be effective, the item must be returned in perfect condition with its labels, its corresponding accessories if it bears it and with its original packaging.
- The customer will bear the transport costs of the return.
- We recommend that you send the item by courier or certified mail and keep the proof of delivery.
- No refunds will be accepted freight collect.
- Once the return has been received and confirmed that everything is as we have previously mentioned, we will proceed to make the refund to the same card number with which the purchase payment was made.
Pat Strenc will not be responsible for any damage that the order may suffer during transportation or handling. It will not accept any claim or return of items in poor condition for damage during transport if they have not been noted on the delivery note at the time of receipt of the same and we have not been notified in a period exceeding two days.